Cold Weather Policy - Winter Season 2025-26

The safety and wellbeing of both our guests and staff are of utmost importance to us. As such, the following policy outlines our procedures during periods of very cold or inclement weather.  Should temperatures be -26C (without windchill) or colder at the scheduled time of opening for that day, Edmonton Ski Club may decide to postpone lessons and limit operations.  This decision to postpone and / or limit operations is made on a daily basis according to the weather conditions as are noted at Edmonton Ski Club.

 

Guests affected by postponed lessons due to weather conditions will be contacted by email or phone. Every effort will be made to reschedule to a later date.  If that is not possible, a credit will be placed on the guest profile in the equivalent amount of the missed lesson. Credits expire as of March 20, 2026.

 

Private or group lessons can be rescheduled by emailing snowschool@edmontonskiclub.com

 

Edmonton Ski Club will close all facilities and postpone all lesson programs when a Severe Weather Warning is issued by Environment Canada.  The official weather information source for Edmonton Ski Club is the Environment Canada website, www.weather.gc.ca.

 

Tubing lanes will close when it is -20C (without windchill) or when due to course conditions Edmonton Ski Club determines it is unsafe to proceed with tubing at the time of the scheduled session.  Guests will be contacted by phone or by email with all postponed tubing bookings will be rescheduled at a mutually agreed upon date and time within existing schedules.  If that is not possible, a credit note will be placed on the guest profile in the equivalent amount of the value of the missed session. Credits expire as of March 20, 2026.

 

Waivers
The appropriate waiver(s) must be completed by all guests prior to active participation in the chosen activity.  Failure to complete the waiver(s) will result in service being denied or restricted.  

 

Cancellations / Refunds / Rescheduling of Lessons and Programs​

Group and private instructional lessons, camp fees, tubing / luging bookings are refundable (minus 15% e-commerce processing fee) if canceled at least 48 hours prior to the lesson or session commencement date. 

 

Appointment, lesson or program rescheduling changes must be requested by the guest via email to guestservices@edmontonskiclub.com and will be subject to a $20.00 administrative fee per occurrence. Bookings cannot be rescheduled if request is less that 48hrs prior to the start time.

 

No refund or credit will be given to participants who elect to miss lessons, programs or activities for any reason except due to serious illness or injury that must be verified with a doctor's note outlining the applicable dates missed.  Lessons, programs and activity bookings are conducted in all weather conditions in which the business is open for operations, however we will cancel and reschedule lessons, programs and bookings affected by extreme weather conditions as outlined in our Inclement Weather Policy noted above.

 

Should you choose to miss a lesson due to temperatures that still fall within our normal operating threshold there will be no refund or credit provided.

 

No shows or guests arriving late for a scheduled lesson by more than 15 minutes, for whatever reason, will be automatically considered absent and the applicable fees and charges being deemed non-refundable.

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If a private lesson, multi-day program or seasonal camp is rescheduled or canceled due to weather and/or the new date does not work with your schedule, you are entitled to a credit only for the missed session to be used towards future bookings made in the same operating season.

 

If you elect to miss a booking that a credit amount has been applied, the credit will be considered null and void.

Credits will not carry forward outside of the season that the product or service was purchased in.  Credits are only applicable for the operational season and year they were purchased for: ie. Summer 2025 credits conclude as of August 31, 2025. Winter 2025/26 credits conclude at the end of that season in March 20, 2026 unless noted otherwise.

 

All requested refunds, whatsoever are subject to a 15% e-commerce processing fee.  Partial refunds on any unused portion of a product purchase will not be considered.

 

​Refund requests need to be made by emailing guestservices@edmontonskiclub.com. No refunds or account credits will be considered for cancellations received less than 48hrs prior to the scheduled booking, lesson or activity.

 

Season Passes

Season Passes are refundable (minus 15% e-commerce fee) if canceled before opening day. After opening day, prorated refunds (minus 15%) or a credit may be requested only for serious injury, major medical condition, or relocation. Documentation of relocation or medical verification will be required. Prorated refund rates for the aforementioned situations are as follows:

Opening Day - December 14, 2025 = 75%​

December 15, 2025 - January 14, 2026 = 50%

January 15, 2026 - February 28, 2026 = 25%

 

Season pass refunds will NOT be considered after March 1, 2026 of the current season for any reason.

 

Refunds to be provided for medical reasons must be supported by a doctor’s certificate.

 

Refunds to be provided for work / home relocation and outside of Edmonton region must be supported by a letter from an employer outlining transfer and employment location.

Season passes are non-transferable.

 

Lift Tickets/Rental Purchases

Lift Tickets or Rentals on-line purchases are non-refundable and are only applicable to the calendar season they were purchased in. 

Edmonton Ski Club requires all guests on the property to be displaying a valid lift ticket while recreating on the site.   

Lift Tickets or Rentals may be transferred to a different date due to cold weather closure or used another date in the calendar season they are purchased for.  Inability to use our lifts or terrain outside of your skill is not our responsibility and falls to the user. No refunds or credits will be given for those unable to load our lifts, we are however happy to provide assistance, guidance and tips on how to load our surface lifts to access areas within your ability to responsibly access.

 

Gift Cards

Gift Cards are non refundable and do not expire.

 

Private/Group/Birthday Bookings

For information regarding cold weather cancellation/rebooking/refund options and all other Private Booking concerns, please see Private Bookings Contract or email us at guestservices@edmontonskiclub.com.

 

Bullying/Harassment

Bullying, harassment, discrimination or verbal abuse of our staff or patrons is absolutely not tolerated. Any person who deems it acceptable to engage in any of the above behavior will promptly be asked to leave the property. No refunds for any services or products will be provided should this be the result. We are always happy to engage in respectful discourse to reach resolution.

 

How to Access​ Edmonton Ski Club via Email

 

Refunds, reschedule and cancellation requests must be submitted in writing to guestservices@edmontonskiclub.com 48 hours prior to the commencement of your registered or scheduled program. Emails provide a time stamp and record of the communications and requests.

 

No-shows or late arrivals, as noted, will not be credited or refunded in any way. 

 

We appreciate everyone's adherence to our policies accepted and acknowledged at the time of purchase. We strive to keep recreational sport accessible and affordable for all and it is through these policies that we are able to do so.  We thank every person for their patronage, grace and understanding as we work to provide a high quality of service and experience to each guest. 

 

Air Quality (AQI) Policy - Summer Season 2025

An air quality index of 8.5 or higher at the time of facility opening will result in the postponement of all scheduled lessons, bookings, reservations and programs for that particular day.  Postponed sessions will be rescheduled at the sole discretion of Edmonton Ski Club and will be coordinated based on existing class schedules.

 

Should you choose to miss a lesson, booking, reservation or program session due to air quality concerns not within thresholds of the current policies, no refund or account credit will be provided.

 

An official email notification will be provided to our guests, typically within 24 hours of the originally scheduled sessions.  However, in some more extreme cases notifications will be provided with very short notice.

 

Should we suspend operations due to inclement weather or poor air quality, all scheduled lessons, bookings, reservations and programs will either be credited and / or rescheduled to an alternate date within the current operational season, a the sole discretion of Edmonton Ski Club.  

 

If a lesson, booking, reservation or program is canceled due to air quality and the new date and time cannot be mutually agreed upon, you are entitled to a prorated amount that is to be used toward any future Edmonton Ski Club purchases.  Timeline limitations for use of prorated credits will be established and communicated to the guest.

 

POLICY UPDATE:  JUNE 24, 2025

 

 

Abusive Patrons Policy

 

Edmonton Ski Club values the safety and security of our guests and staff, and the protection of personal and public property at our facility.

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Inappropriate, abusive, undesirable, dangerous or criminal behaviour will not be tolerated. Anyone not following Edmonton Ski Club posted guidelines will be asked to leave, and may have facility privileges suspended or terminated through this Abusive Patrons Policy. Individuals may be charged by the Edmonton Police Service under the Canadian Criminal Code.

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Edmonton Ski Club prides itself on being a family-oriented facility. We strive to preserve an atmosphere of respect in which people of all ages and walks of life are comfortable and free to enjoy themselves without experiencing disrespect from others. As such, Edmonton Ski Club does not allow the displaying of lewd, obscene, or offensive images or words on guests’ clothing or equipment. This includes the depiction of nudity, swear words or vulgar language, and racial or religious slurs. Any guest seen to be displaying such imagery will be asked to cover up or remove the offending material. Should the guest not comply with this request, they will have their lift privileges revoked and be asked to leave the premises.

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Please do your part by showing respect for people and property at Edmonton Ski Club, and reporting any suspicious persons or activities to staff immediately.

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Inclusion Policy

 

Edmonton Ski Club is committed to establishing and fostering, when and where possible, an inclusive staff team that reflects the qualities and differences of the broader customer and guest base that it serves and supports.

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Edmonton Ski Club is equally committed to a staff group that welcomes, respects and values the diversity of all of its employees and supports them to actively engage in the workplace and achieve their full potential.

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Edmonton Ski Club will work toward creating a barrier free workplace, when and where possible, while we support and foster a diversity of perspectives with the aim of providing programs and services to meet the diverse needs of the communities and guests that we serve and support.

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How to Access Edmonton Ski Club regarding these policies and procedures:

 

All general inquiries must be submitted, in writing, to guestservices@edmontonskiclub.com a minimum of 48 hours prior to the commencement of the lesson, booking, reservation or program that is in question.  Emails are time/date stamped and accurately record the communications between purchaser and Edmonton Ski Club, avoiding issues and possible miscommunications going forward.  Telephone conversations with Edmonton Ski Club employees does not constitute an official request or response.

We appreciate your adherence to our policies, as they are both accepted and acknowledged at the time of purchase.  We strive to keep recreational sports accessible and affordable for everyone.  It is through these policies that we are able to accomplish this.  We thank everyone for their patronage, grace, support and understanding as we work to provide a high quality level of service and experience to all of our guests!!

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Edmonton Ski Club Privacy Policy

 

Edmonton Ski Club takes the issue of safeguarding the personal and non-public information that you provide us when purchasing Edmonton Ski Club products and services very seriously.  To help you understand how we manage your personal and non-public information please find a brief outline of our Privacy Policy below.

 

If you have any questions or concerns regarding our Privacy Policy or how the information you provide when registering is managed, please contact us at 780.465.0852 or by email at guestservices@edmontonskiclub.com.

 

What type of information do we collect?

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When our guests purchase products or services from Edmonton Ski Club we will ask for some non-public personal information. The non-public information we retain may include your name, address, phone number, e-mail address, billing address, age, weight, shoe size, as well as your skiing or snowboarding ability level. If you are renting equipment for the day we may require a credit card, valid driver's license or other form of photo ID for security purposes.

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Why do we collect this information?

 

We collect this non-public information in order to process payment transactions, properly register you in lesson programs and to have accurate contact information in the case of an emergency. We also utilize this same  information to mail renewal opportunities and to inform our customers of any new products or promotions. With respect to renting equipment for the day, we collect personal information to ensure the successful return of the equipment in good condition and to assure us of the identity of the individual renting the equipment.

 

What about your Credit Card or Debit Card information?

 

We do not store or retain any banking information. At the time of purchase you may provide us with a credit card number for payment, this can be done in person, online or over the phone. We do not store or record this information in our database. Any forms that are manually processed containing such information are shredded after the transaction has been completed.

 

Why do we use website cookies?

 

We use cookies on our website to help us improve your online experience. Cookies are small amounts of anonymous data that show us how our website is being used. Cookies do not allow us to access any of your personal information.

 

Why do I need to provide information for Promotions and Contests?

 

We require some of your personal information (Name, Phone Number, Billing address, and Email address) when our guests wish to enter or participate in an Edmonton Ski Club promotion or contest so that we can contact you in the event that you are a winner.

 

How can I unsubscribe from future communications?

 

If you have previously subscribed to our e-newsletter or wanted to receive other forms of communication from us, but no longer wish to be on our contact list, please email guestservices@edmontonskiclub,com with your name and email address to have your name removed from our system.  Please note - this process can take up to seven (7) business days to be completed.  We apologize for the delay in processing your request.

 

Maintaining Confidentiality & Security for our Guests

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All personnel affiliated with Edmonton Ski Club are required to follow all procedures with respect to maintaining the confidentiality of our guests’ non-public information. In addition we maintain electronic and physical safeguards to ensure the integrity of your information. At no time will we provide your personal and / or non-public information to any marketing or third party business.