Inclement Weather Policy

The safety and comfort of our guests and our staff is our highest priority.  We will remain operational when the Weather Network forecast predicts temperatures as low as -23 C (not including windchill), any colder, our operations will not open. An official announcement to our guests will typically be announced within 24hrs of your scheduled booking however operations may be subject to change with very little notice. Biking programs may be subject to cancellation due to weather or trail conditions.

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Should we suspend operations, scheduled lessons and reservations will be credited and rebooked to an alternate date during the current season. Thank you and we apologize in advance for any inconvenience this may cause.

 

Refunds​/Reschedule and Cancellations​

Lessons/Programs (Including Mountain Biking and Camps), Snow Tubing.

​Refund requests need to be made by emailing guestservices@edmontonskiclub.com. No refunds will be given for cancellations that happen less than 48 hrs prior to your reservation.

• Group classes require a minimum of two participants to proceed and we may cancel lessons that have participants below that threshold. Should your preferred lesson time be affected by this we will work to reschedule a time that is mutually convenient.

• Lessons, Camps, Snow Tubing, are refundable (minus 15%) if canceled at least 48 hours prior to the lesson or session commencement date. There is no fee to reschedule however excessive appointment changes requested through guest services may be subject to a $20 administrative fee.

• No refund or credit will be given to participants who elect to miss lessons, snow tubing for any reason except due to serious illness or injury verified with a doctor's note outlining the applicable dates missed.  Lessons are held in all weather conditions in which the ski hill is open for operations, we will cancel and reschedule all lessons and programs in extreme weather conditions as outlined in our  weather closure above. Should you choose to miss a lesson due to temperature within our operating threshold there will be no refund or credit provided.

• No shows will be automatically considered non-refundable. 

• If a lesson, multi-day program, camp, or snow tubing, is rescheduled or canceled due to weather and/or the new date does not work with your schedule, you are entitled to a credit for the missed session to be used towards future bookings made in the same season. If you elect to miss a booking that a credit amount has been applied to the credit will be considered null and void.

• Credits will not carry forward outside of the season that the product or service was purchased in.  Credits are only applicable for the operational season and year they were purchased for: I.E Summer 2023 credits conclude as of August 31, 2023. Winter 2023/24 credits conclude at the end of Winter 2023/24.

• All refunds are subject to a 15% e-commerce processing fee.

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Season Passes

• Season Passes are refundable (minus 15%) if canceled before opening day. After opening day, prorated refunds (minus 15%) or a credit may be requested only for serious injury, major medical condition, or relocation. Documentation of relocation or medical verification will be required. Prorated refund rates for the aforementioned situations are as follows:

  • Opening Day - December 14, 2022 = 75%​

  • December 15, 2022 - January 14, 2023 = 50%

  • January 15 - February 28, 2023 = 25%

• Season pass refunds will NOT be considered after March 1st of the current season for any reason.

• Refunds the applicable hold back percentage for medical reasons must be supported by a doctor’s certificate.

• Refunds for the applicable holdback percentage for relocation must be supported by a letter from an employer outlining transfer and employment location.

• Season passes are non-transferable.

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Lift Tickets/Rentals

• Lift Tickets or Rentals are non-refundable and are only applicable to the calendar season they were purchased in. 

• Lift Tickets or Rentals may be transferred to a different date due to cold weather closure or used another date in the calendar season they are purchased for.

• Inability to use our lifts or terrain outside of your skill is not our responsibility and falls to the user. No refunds or credits will be given for those unable to load our lifts, we are however happy to provide assistance, guidance and tips on how to load our surface lifts to access areas within your ability to responsibly access.

 

Gift Cards

• Gift Cards are non refundable and do not expire.

 

Private/Group/Birthday Bookings

• For information regarding cold weather cancellation/rebooking/refund options and all other Private Booking concerns, please see Private Bookings Contract.

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Bullying/Harassment

• Bullying, harassment, discrimination or verbal abuse of our staff or patrons is absolutely not tolerated. Any person who deems it acceptable to engage in any of the above behavior will promptly be asked to leave the property. No refunds for any services or products will be provided should this be the result. We are always happy to engage in respectful discourse to reach resolution.

 

How to Access​

• Refund, reschedule and cancellation requests must be submitted in writing to guestservices@edmontonskiclub.com 48 hours prior to the commencement of your registered or scheduled program. Emails provide a time stamp and record of the communications and requests.

• No-shows will not be credited or refunded in any way. 

 

We appreciate everyone's adherence to our policies accepted and acknowledged at the time of purchase. We strive to keep recreational sport accessible and affordable for all; it is through these policies that we are able to do so.  We thank every person for their patronage, grace and understanding as we work to provide a high quality of service and experience to each guest. Thank you.