Policies

Mask Policy

The Edmonton Ski Club requires masks or face coverings over the nose, mouth and chin to be worn at all times by all visitors 3 years of age and older. As stated in the Canadian Charter of Human Rights, the Edmonton Ski Club will also make an exemption to this policy for medical reasons, only if confirmed with a medical exemption letter from a medical professional, by attempting to make accomodations for the visitor when possible.

Cold Weather Closure

The safety and comfort of our guests and our staff is our highest priority.  When the official Environment Canada weather forecast predicts that the temperature will be -24 C or colder (not including windchill), our operations will not open. Scheduled lessons will be rebooked. Thank you and we apologize in advance for any inconvenience this may cause.

Refunds

Lessons/Programs (Including Mountain Biking and Camps), Snow Tubing, & Ice Climbing

  • One Day Lessons, Multi-day Programs, Camps, Snow Tubing, and Ice Climbing are refundable (minus 5%) if cancelled 48 hours prior to the lesson date. This is required to allow us to resell the spot. There is no fee to reschedule a lesson up to 48 hours in advance.

  • No refund or credit will be given to participants who elect to miss lessons, snow tubing or ice climbing for any reason except due to suspected COVID-19 illness as outlined by Alberta Health Services. Lessons missed due to suspected illness can be rescheduled or credited at any time prior to the start of the lesson. Lessons are held in all weather conditions in which the ski hill is open for operations.

  • If a lesson, multi-day program, camp, snow tubing, or ice climbing is rescheduled/cancelled due to weather or COVID-19 closure and/or the new date does not work with your schedule, you are entitled to a refund (minus 5%) or credit for the missed session.

Season Passes

  • Season Passes are refundable (minus 5%) if cancelled before opening day. After opening day, refunds (minus 5%) or a credit may be requested only for serious injury, major medical condition, or relocation. Refunds due to closure for COVID-19 are as follows:

    • Opening Day-December 14, 2021 = 75%​

    • December 15, 2021-January 14, 2022 = 50%

    • January 15-February 28, 2022 = 25%

  • No season pass refunds will be considered after March 1st of the current season.

  • Refunds (minus 5%) for medical reasons must be supported by a doctor’s certificate.

  • Refunds (minus 5%) for relocation must be supported by a letter from an employer outlining transfer and employment location.

Spring Passes

  • Spring Passes are non-refundable after purchase (minus 5%) and may be requested only for serious injury, major medical condition, or relocation. Refunds due to closure for COVID-19 are as follows:

    • February 22-March 14, 2022 = 50%

  • No spring pass refunds will be considered after March 15th of the current season.

  • Refunds (minus 5%) for medical reasons must be supported by a doctor’s certificate.

  • Refunds (minus 5%) for relocation must be supported by a letter from an employer outlining transfer and employment location.

Lift Tickets/Rentals

  • No Lift Tickets or Rentals refunds are available

  • Lift Tickets or Rentals may be transferred to a different date due to cold weather closure or COVID-19 illness/close contact isolation.

Gift Cards

  • Gift Cards are non refundable.

 

Private/Group/Birthday Bookings

  • For information regarding cold weather cancellation/rebooking/refund options and all other Private Booking concerns, please see Private Bookings Contract

How to Access

  • All refunds (minus 5%) will be considered only after email or written notice and all passes are returned to Guest Services.

  • Requests may be emailed to guestservices@edmontonskiclub.com or by visiting Guest Services in person and proving notice in writing.