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Policies

Inclement Weather Policy

The safety and comfort of our guests and our staff is our highest priority.  We will remain operational when the Weather Network forecast predicts temperatures as low as -23 C (not including windchill), any colder, our operations will not open. An official announcement to our guests will typically be announced within 24hrs of your scheduled booking however operations may be subject to change with very little notice.

 

All programs may be subject to postponement and/ or cancellation due to weather or trail conditions.  Participants to receive notification by email or through other means.  

Should we suspend operations, scheduled lessons and reservations will be credited and / or rebooked to an alternate date during the current season. Thank you, we apologize in advance for any inconvenience this may cause.

 

Cancellations / Refunds / Rescheduling of Lessons and Programs

  • ​Refund requests need to be made by emailing operations@edmontonskiclub.com. No refunds or account credits will be considered for cancellations requested less than 48 hrs prior to the scheduled booking, lesson or activity.

  • All group classes require a minimum of two participants to proceed, however we may cancel or re-schedule classes that have participants below that threshold. Should your preferred day/date and time be affected by this policy, we will work to reschedule a day/date and time that is mutually convenient for both parties.

  • Group and private instructional lessons, camp fees, tubing / luging bookings are refundable (minus 15% e-commerce processing fee) if canceled at least 48 hours prior to the lesson or session commencement date. 

  • Appointment, lesson or program rescheduling changes requested by the guest will be subject to a $20 administrative fee per occurrence.  No rescheduling is permitted within the 48 hrs window.

  • No refund or credit will be given to participants who elect to miss lessons, programs or activities for any reason except due to serious illness or injury that must be verified with a doctor's note outlining the applicable dates missed.  Lessons, programs and activity bookings are conducted in all weather conditions in which the ski hill is open for operations, however we will cancel and reschedule lessons, programs and bookings affected by extreme weather conditions as outlined in our Inclement Weather Policy noted above.

  • Should you choose to miss a lesson due to temperatures that still fall within our normal operating threshold there will be no refund or credit provided.

  • No shows, for whatever reason, will be automatically considered non-refundable.

  • An air quality index of 8.5 or higher will result in the cancellation of scheduled classes.  Cancelled classes to be re-scheduled at discretion of Edmonton Ski Club, based on the existing class schedules.

  • If a private lesson, multi-day program or seasonal camp is rescheduled or canceled due to weather and/or the new date does not work with your schedule, you are entitled to a credit only for the missed session to be used towards future bookings made in the same operating season.

  • If you elect to miss a booking that a credit amount has been applied, the credit will be considered null and void.

  • Credits will not carry forward outside of the season that the product or service was purchased in.  Credits are only applicable for the operational season and year they were purchased for: ie. Summer 2023 credits conclude as of August 31, 2023. Winter 2023/24 credits conclude at the end of that season in March 31, 2023.

  • All requested refunds, whatsoever are subject to a 15% e-commerce processing fee.  Partial refunds on any unused portion of a product purchase will not be considered.

Season Passes

  • Season Passes are refundable (minus 15% e-commerce fee) if canceled before opening day. After opening day, prorated refunds (minus 15%) or a credit may be requested only for serious injury, major medical condition, or relocation. Documentation of relocation or medical verification will be required. Prorated refund rates for the aforementioned situations are as follows:

    • Opening Day - December 14, 2023 = 75%​

    • December 15, 2023 - January 14, 2024 = 50%

    • January 15 - February 28, 2024 = 25%

  • Season pass refunds will NOT be considered after March 1st of the current season for any reason.

  • Refunds the applicable hold back percentage for medical reasons must be supported by a doctor’s certificate.

  • Refunds for the applicable holdback percentage for relocation must be supported by a letter from an employer outlining transfer and employment location.

  • Season passes are non-transferable.

Lift Tickets/Rentals

  • Lift Tickets or Rentals are non-refundable and are only applicable to the calendar season they were purchased in. 

  • Lift Tickets or Rentals may be transferred to a different date due to cold weather closure or used another date in the calendar season they are purchased for.

  • Inability to use our lifts or terrain outside of your skill is not our responsibility and falls to the user. No refunds or credits will be given for those unable to load our lifts, we are however happy to provide assistance, guidance and tips on how to load our surface lifts to access areas within your ability to responsibly access.

 

Gift Cards

  • Gift Cards are non refundable and do not expire.

 

Private/Group/Birthday Bookings

  • For information regarding cold weather cancellation/rebooking/refund options and all other Private Booking concerns, please see Private Bookings Contract.

 

Bullying/Harassment

  • Bullying, harassment, discrimination or verbal abuse of our staff or patrons is absolutely not tolerated. Any person who deems it acceptable to engage in any of the above behavior will promptly be asked to leave the property. No refunds for any services or products will be provided should this be the result. We are always happy to engage in respectful discourse to reach resolution.


 

How to Access​

  • Refund, reschedule and cancellation requests must be submitted in writing to guestservices@edmontonskiclub.com 48 hours prior to the commencement of your registered or scheduled program. Emails provide a time stamp and record of the communications and requests.

  • No-shows will not be credited or refunded in any way. 

 

We appreciate everyone's adherence to our policies accepted and acknowledged at the time of purchase. We strive to keep recreational sport accessible and affordable for all; it is through these policies that we are able to do so.  We thank every person for their patronage, grace and understanding as we work to provide a high quality of service and experience to each guest. Thank you.

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