Policies

Cold Weather Closure

The safety and comfort of our guests and our staff is our highest priority.  When the official Environment Canada weather forecast predicts that the temperature will be -24 C or colder (not including windchill), our operations will not open. Scheduled lessons will be rebooked. Thank you and we apologize in advance for any inconvenience this may cause.

Refunds

  • One Day Lessons are refundable if cancelled 24 hours prior to the lesson date. This is required to allow us to resell the spot. There is no fee to reschedule a lesson up to 24 hours in advance.

  • No refund or credit will be given to participants who elect to miss lessons for any reason. Lessons are held in all weather conditions in which the ski hill is open for operations.

  • If a lesson is rescheduled due to weather and the new date does not work with your schedule, you are entitled to a refund or credit for the single day of the lesson.

  • Season Passes are refundable if cancelled before opening day. After opening day refunds or a credit may be requested only for serious injury, major medical condition, or relocation.

  • Refunds for medical reasons must be supported by a doctor’s certificate.

  • Refunds for relocation must be supported by a letter from an employer outlining transfer and employment location.

  • No season pass refunds will be considered after March 1st of the current season.

  • Gift Cards are non refundable.

  • All refunds will be considered only after email or in-person notice and all passes are returned to Guest Services.

  • Requests may be emailed to guestservices@edmontonskiclub.com or visiting Guest Services in person.

9613 96 Avenue NW

Edmonton, AB  T6C 2B3

Regular Operating Hours

Monday - Friday: 4:00 - 9:00 PM

Saturday & Sunday: 10:00 AM - 5:00 PM

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