Policies

Cold Weather Closure

The safety and comfort of our guests and our staff is our highest priority.  When the official Environment Canada weather forecast predicts that the temperature will be -24 C or colder (not including windchill), our operations will not open. Scheduled lessons will be rebooked. Thank you and we apologize in advance for any inconvenience this may cause.

Refunds

Lessons/Programs & Snow Tubing

  • One Day Lessons and Snow Tubing are refundable (minus 5%) if cancelled 24 hours prior to the lesson date. This is required to allow us to resell the spot. There is no fee to reschedule a lesson up to 24 hours in advance.

  • No refund or credit will be given to participants who elect to miss lessons or snow tubing for any reason except due to suspected COVID-19 illness as outlined by Alberta Health Services. Lessons missed due to suspected illness can be rescheduled or credited at any time prior to the start of the lesson. Lessons are held in all weather conditions in which the ski hill is open for operations.

  • If a lesson or snow tubing is rescheduled due to weather or COVID-19 closure and the new date does not work with your schedule, you are entitled to a refund (minus 5%) or credit for the single day of the lesson.

Season Passes

  • Season Passes are refundable (minus 5%) if cancelled before opening day. After opening day refunds (minus 5%) or a credit may be requested only for serious injury, major medical condition, or relocation. Refunds due to closure for COVID-19 are as follows:

    • Opening Day-December 14, 2020 = 75%​

    • December 15, 2020-January 14, 2021 = 50%

    • January 15-February 28, 2021 = 25%

  • No season pass refunds will be considered after March 1st of the current season.

  • Refunds (minus 5%) for medical reasons must be supported by a doctor’s certificate.

  • Refunds (minus 5%) for relocation must be supported by a letter from an employer outlining transfer and employment location.

Gift Cards

  • Gift Cards are non refundable.

How to Access

  • All refunds (minus 5%) will be considered only after email or in-person notice and all passes are returned to Guest Services.

  • Requests may be emailed to guestservices@edmontonskiclub.com or visiting Guest Services in person.

9613 96 Avenue NW

Edmonton, AB  T6C 2B3

Regular Operating Hours

Monday - Friday: 10:00 AM - 9:00 PM

Saturday & Sunday: 10:00 AM - 5:00 PM

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