top of page

Policies

Cold Weather Closure

The safety and comfort of our guests and our staff is our highest priority.  We will remain operational when the Weather Network forecast predicts temperatures as low as -24 C (not including windchill), any colder, our operations will not open. An official announcement to our guests will typically be announced with in 24hrs of your scheduled booking however operations may be subject to change with very little notice.  Should we suspend operations, scheduled lessons and reservations will be credited and rebooked. Thank you and we apologize in advance for any inconvenience this may cause.

Refunds

Lessons/Programs (Including Mountain Biking and Camps), Snow Tubing.

  • Please cancel and reschedule lessons via the self-service system on our website. The system will permit cancellations and rescheduling up to 48 hours before the lesson start time. To access the self-service system after booking a lesson, please click Log In -> complete the sign in process -> select My Bookings. On the My Bookings screen, lessons can be rescheduled or cancelled.

    • Cancelling lessons paid for with a pricing plan via self-service: As long as the lesson is cancelled 48 hours or more before its start time, the used credit from the pricing plan will be added back into the total number of sessions under the plan (e.g., if only 2/3 sessions were remaining, the pricing plan will be restored to 3/3 sessions).​

    • Cancelling lessons paid for manually via self-service: As long as the lesson is cancelled 48 hours or more before its start time, the system will permit cancellations. Currently, the system is unable to issue refunds automatically for self-service cancellations. To obtain a refund or credit, please email guestservices@edmontonskiclub.com after cancelling the class within the specified timeframe.

    • Group classes will be cancelled if there are less than two participants registered on the day the lesson is scheduled for.

  • One Day Lessons, Camps, Snow Tubing, and Ice Climbing are refundable (minus 5%) if cancelled 48 hours prior to the lesson or session commencement date. There is no fee to reschedule a lesson up to 48 hours in advance.

  • No refund or credit will be given to participants who elect to miss lessons, snow tubing for any reason except due to suspected serious illness or injury verified with a doctors note outlining the applicable dates missed.  Lessons are held in all weather conditions in which the ski hill is open for operations, we will cancel and reschedule all lessons and programs in extreme weather conditions as outlined in our cold weather closure above. 

  • No shows will be automatically considered non-refundable. 

  • If a lesson, multi-day program, camp, or snow tubing,  is rescheduled/cancelled due to weather and/or the new date does not work with your schedule, you are entitled to a credit for the missed session to be used towards future bookings. If you elect to miss a booking that a credit amount has been applied to the credit will be considered null and void.

  • All refunds are subject to a 5% e-commerce processing fee.

Season Passes

  • Season Passes are refundable (minus 5%) if cancelled before opening day. After opening day, prorated refunds (minus 5%) or a credit may be requested only for serious injury, major medical condition, relocation or mandated Alberta Public Health Restrictions. Prorated refund rates for the aforementioned situations are as follows:

    • Opening Day - December 14, 2022 = 75%​

    • December 15, 2022 - January 14, 2023 = 50%

    • January 15 - February 28, 2023 = 25%

  • No season pass refunds will be considered after March 1st of the current season.

  • Refunds (minus 5%) for medical reasons must be supported by a doctor’s certificate.

  • Refunds (minus 5%) for relocation must be supported by a letter from an employer outlining transfer and employment location.

  • Season passes are non-transferable.

Lift Tickets/Rentals

  • Lift Tickets or Rentals are non-refundable and are only applicable to the calendar season they were purchased in.

  • Lift Tickets or Rentals may be transferred to a different date due to cold weather closure or used another date in the calendar season they are purchased for.

 

Gift Cards

  • Gift Cards are non refundable and do not expire.

 

Private/Group/Birthday Bookings

  • For information regarding cold weather cancellation/rebooking/refund options and all other Private Booking concerns, please see Private Bookings Contract

How to Access

  • Refund requests must be submitted in writing to guestservices@edmontonskiclub.com 48 hours prior to the commencement of your registered or scheduled program.  Extenuating circumstances may be given consideration. No-shows will not be credited or refunded in any way.

bottom of page