Cold Weather Policy

 

The safety and wellbeing of both our guests and staff are of utmost importance to us. As such, the following policy outlines our procedures during periods of very cold or inclement weather.

 

Should temperatures be -26C (without windchill) or colder at the scheduled time of opening for that day, Edmonton Ski Club may decide to postpone lessons and limit operations.  This decision to postpone and / or limit operations is made on a daily basis according to the weather conditions as are noted at Edmonton Ski Club.

 

Guests affected by postponed lessons due to weather conditions will be contacted by email or phone. Every effort will be made to reschedule to a later date.  If that is not possible, a credit will be placed on the guest profile in the equivalent amount of the missed lesson. Credits expire as of March 23, 2025.

 

Private or group lessons can be rescheduled by emailing snowschool@edmontonskiclub.com

 

Edmonton Ski Club will close all facilities and postpone all lesson programs when a Severe Weather Warning is issued by Environment Canada.  The official weather information source for Edmonton Ski Club is the Environment Canada website, www.weather.gc.ca.

 

Tubing lanes will close when it is -22C (without windchill) or when due to course conditions Edmonton Ski Club determines it is unsafe to proceed with tubing at the time of the scheduled session.  Guests will be contacted by phone or by email with all postponed tubing bookings will be rescheduled at a mutually agreed upon date and time within existing schedules.  If that is not possible, a credit note will be placed on the guest profile in the equivalent amount of the value of the missed session. Credits expire as of March 23, 2025.

 

 

Air Quality (AQI) Policy

 

An air quality index of 8.5 or higher at the time of facility opening will result in the postponement of all scheduled lessons, bookings, reservations and programs for that particular day.  Postponed sessions will be rescheduled at the sole discretion of Edmonton Ski Club and will be coordinated based on existing class schedules.

 

Should you choose to miss a lesson, booking, reservation or program session due to air quality concerns not within thresholds of the current policies, no refund or account credit will be provided.

 

An official email notification will be provided to our guests, typically within 24 hours of the originally scheduled sessions.  However, in some more extreme cases notifications will be provided with very short notice.

 

Should we suspend operations due to inclement weather or poor air quality, all scheduled lessons, bookings, reservations and programs will either be credited and / or rescheduled to an alternate date within the current operational season, a the sole discretion of Edmonton Ski Club.  If a lesson, booking, reservation or program is canceled due to air quality and the new date and time cannot be mutually agreed upon, you are entitled to a prorated amount that is to be used toward any future Edmonton Ski Club purchases.  Timeline limitations for use of prorated credits will be established and communicated to the guest.

 

 

Cancellation / Refunds / Rescheduling Policy

 

All requests for refunds must be provided in writing and sent via email to guestservices@edmontonskiclub.com a minimum of 48 hours prior to the scheduled lesson, booking, reservation and program.  Refund requests received in writing or otherwise inside of the 48 hour period will not be considered.  Telephone conversations with Edmonton Ski Club employees does not constitute an official request or response.

 

All refunds are subject to a 15% e-commerce administrative fee at the time of processing.

 

All public lessons, bookings, reservations and programs rescheduling requests, initiated by the guest and received prior to the required 48 hour window are subject to a $25.00 administration charge.   No rescheduling changes are permitted within the 48 hour window.

 

Private lessons can be rebooked once without penalty, if done so prior to the required 48 hour window. Additional rebooking will incur a $40.00 administration charge per change.

 

If you choose to miss a lesson, booking, reservation or program that was booked through use of previously provided account credits, that credit amount will now be considered null and void.  All no-shows, for lesson, booking, reservation or program, for whatever reasons not addressed specifically and noted above, will be automatically considered non-refundable and are not eligible for refund or account credits.

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No shows or guests arriving late for a scheduled lesson by more than 15 minutes, for whatever reason, will be automatically considered absent and the applicable fees and charges being deemed non-refundable.
 

Participants missing lessons, bookings, reservations and programs due to serious illness or injury must provide a doctor's note/certificate to be eligible for either a refund or rescheduling opportunities.

 

Account credits on guest profiles will not carry forward outside of the current operational year in which they were originally purchased or provided within.  Ie. ski lessons purchased within the 2024-25 winter season do not extend outside of March 31, 2025 (or end of season date).

 

 

Season Passes Purchase Policy

 

Season pass purchases are eligible for refund, minus the applicable 15% e-commerce administrative fee up to the opening day of the operational season.  After opening day, prorated refunds may only be requested for serious injury, medical condition or job relocation.  Prorated refunds for the aforementioned situations are as follows:

 

• December 1, 2024 to December 31, 2024 - 75% of original purchase amount

• January 1, 2025 to January 20, 2025 - 50% of original purchase amount

• January 21, 2025 to February 15, 2025 - 25% of original purchase amount

 

Season pass refunds will not be considered after February 15, 2025 of the current season for whatever reason. 

 

Refunds to be provided specifically for medical reasons must be supported by a doctor's note/certificate.  Refunds to be provided specifically for job relocation must be supported by the employer outlining the transfer and employment relocation.

 

Season passes are non-transferable, or eligible for resale by the original purchaser.

 

 

Lift Ticket and Rental Equipment Purchases Policy

 

General lift tickets and / or rental equipment purchases are non-refundable and are available for use during the current 2024-25 operational season.  Edmonton Ski Club does not accept for redemption or provide refunds for any third-party discount provider coupons or purchase offers when the acquisition / purchase of the coupon purchase was more than one (1) year previous to the planned redemption of the benefits offered.  

 

Inability to use our lifts or access our terrain due to the skill or ability of the purchaser is not our responsibility and falls back to the user.  No refunds or account credits will be provided to those that are unable to load onto our lifts.  We will provide assistance, guidance and support tips on how to load lifts so purchasers can access areas within their ability. 

 

Day/date and time-specific lift tickets and / or rental equipment purchases for any of our promotional events, ie. Retro Mondays are not refundable and not transferable to an alternate day or date without expressed written permission of Edmonton Ski Club. 

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Sales of all types of lift tickets and / or rental packages will end one (1) hour prior to the scheduled closing time, or at the sole discretion of Edmonton Ski Club without prior notification.

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ADDED DECEMBER 27, 2024

The use of the products and services provided by Edmonton Ski Club including rental equipment, lifts, groomed runs, sliding tubes, etc. must be accompanied by the purchase of an appropriate lift ticket or seasonal pass.  Failure to be wearing an ESC lift ticket or season pass while on the designated property can result in exclusion from site.

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Gift Cards Policy

 

Gift card purchases are non-refundable and do not expire.

 

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Bullying / Harassment Policy

 

Bullying, harassment, or discriminatory communications in either written or verbal form will not be tolerated by ESC at any time.  Any person(s) deemed to have displayed this type of unacceptable behavior will promptly be asked to leave the property or have their services revoked with cause.  No refunds for any services or products will be provided.  We are always happy to engage in respectful discourse to successfully resolve issues. 

 

 

Abusive Patrons Policy

 

Edmonton Ski Club values the safety and security of our guests and staff, and the protection of personal and public property at our facility.

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Inappropriate, abusive, undesirable, dangerous or criminal behaviour will not be tolerated. Anyone not following Edmonton Ski Club posted guidelines will be asked to leave, and may have facility privileges suspended or terminated through this Abusive Patrons Policy. Individuals may be charged by the Edmonton Police Service under the Canadian Criminal Code.

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Edmonton Ski Club prides itself on being a family-oriented facility. We strive to preserve an atmosphere of respect in which people of all ages and walks of life are comfortable and free to enjoy themselves without experiencing disrespect from others. As such, Edmonton Ski Club does not allow the displaying of lewd, obscene, or offensive images or words on guests’ clothing or equipment. This includes the depiction of nudity, swear words or vulgar language, and racial or religious slurs. Any guest seen to be displaying such imagery will be asked to cover up or remove the offending material. Should the guest not comply with this request, they will have their lift privileges revoked and be asked to leave the premises.

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Please do your part by showing respect for people and property at Edmonton Ski Club, and reporting any suspicious persons or activities to staff immediately.

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Inclusion Policy

 

Edmonton Ski Club is committed to establishing and fostering, when and where possible, an inclusive staff team that reflects the qualities and differences of the broader customer and guest base that it serves and supports.

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Edmonton Ski Club is equally committed to a staff group that welcomes, respects and values the diversity of all of its employees and supports them to actively engage in the workplace and achieve their full potential.

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Edmonton Ski Club will work toward creating a barrier free workplace, when and where possible, while we support and foster a diversity of perspectives with the aim of providing programs and services to meet the diverse needs of the communities and guests that we serve and support.

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How to Access Edmonton Ski Club regarding these policies and procedures:

 

All general inquiries must be submitted, in writing, to guestservices@edmontonskiclub.com a minimum of 48 hours prior to the commencement of the lesson, booking, reservation or program that is in question.  Emails are time/date stamped and accurately record the communications between purchaser and Edmonton Ski Club, avoiding issues and possible miscommunications going forward.  Telephone conversations with Edmonton Ski Club employees does not constitute an official request or response.

We appreciate your adherence to our policies, as they are both accepted and acknowledged at the time of purchase.  We strive to keep recreational sports accessible and affordable for everyone.  It is through these policies that we are able to accomplish this.  We thank everyone for their patronage, grace, support and understanding as we work to provide a high quality level of service and experience to all of our guests!!

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Edmonton Ski Club Privacy Policy

 

Edmonton Ski Club takes the issue of safeguarding the personal and non-public information that you provide us when purchasing Edmonton Ski Club products and services very seriously.  To help you understand how we manage your personal and non-public information please find a brief outline of our Privacy Policy below.

 

If you have any questions or concerns regarding our Privacy Policy or how the information you provide when registering is managed, please contact us at 780.465.0852 or by email at guestservices@edmontonskiclub.com.

 

What type of information do we collect?

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When our guests purchase products or services from Edmonton Ski Club we will ask for some non-public personal information. The non-public information we retain may include your name, address, phone number, e-mail address, billing address, age, weight, shoe size, as well as your skiing or snowboarding ability level. If you are renting equipment for the day we may require a credit card, valid driver's license or other form of photo ID for security purposes.

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Why do we collect this information?

 

We collect this non-public information in order to process payment transactions, properly register you in lesson programs and to have accurate contact information in the case of an emergency. We also utilize this same  information to mail renewal opportunities and to inform our customers of any new products or promotions. With respect to renting equipment for the day, we collect personal information to ensure the successful return of the equipment in good condition and to assure us of the identity of the individual renting the equipment.

 

What about your Credit Card or Debit Card information?

 

We do not store or retain any banking information. At the time of purchase you may provide us with a credit card number for payment, this can be done in person, online or over the phone. We do not store or record this information in our database. Any forms that are manually processed containing such information are shredded after the transaction has been completed.

 

Why do we use website cookies?

 

We use cookies on our website to help us improve your online experience. Cookies are small amounts of anonymous data that show us how our website is being used. Cookies do not allow us to access any of your personal information.

 

Why do I need to provide information for Promotions and Contests?

 

We require some of your personal information (Name, Phone Number, Billing address, and Email address) when our guests wish to enter or participate in an Edmonton Ski Club promotion or contest so that we can contact you in the event that you are a winner.

 

How can I unsubscribe from future communications?

 

If you have previously subscribed to our e-newsletter or wanted to receive other forms of communication from us, but no longer wish to be on our contact list, please email guestservices@edmontonskiclub,com with your name and email address to have your name removed from our system.  Please note - this process can take up to seven (7) business days to be completed.  We apologize for the delay in processing your request.

 

Maintaining Confidentiality & Security for our Guests

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All personnel affiliated with Edmonton Ski Club are required to follow all procedures with respect to maintaining the confidentiality of our guests’ non-public information. In addition we maintain electronic and physical safeguards to ensure the integrity of your information. At no time will we provide your personal and / or non-public information to any marketing or third party business.